Privacy Policy

Only necessary data

We request only the information needed to operate the service, respond to inquiries, or manage accounts.

Ongoing protection

We apply technical and organizational safeguards to reduce unauthorized access and operational risk.

Clear service use

Information is used to deliver services, improve performance, and provide business or technical support.

User control

You can ask us to update, review, or remove your data whenever that is reasonably possible.

What information do we collect?

We may collect information provided directly by users such as name, email address, phone number, message content, and uploaded files. We may also collect essential technical data such as language, device context, and basic usage logs required to run the platform.

Contact details submitted through forms.

Account details used for registration or login.

Message content and files uploaded for chat or support.

Basic technical data for reliability and security.

How do we use the information?

We use information to deliver requested services, respond to inquiries, operate user accounts, improve the user experience, and monitor performance and security. We do not use information outside these operational purposes without a clear and legitimate reason.

Replying to contact and project inquiries.

Operating digital services and account features.

Improving support quality and usability.

Detecting technical issues and limiting misuse.

Sharing data with third parties

We do not sell user data. Some data may be processed by hosting providers, email services, or technical tools that help us operate the website, but only to the extent necessary to deliver and protect the service.

Hosting and cloud infrastructure providers.

Email and notification services linked to the platform.

Technical systems used for chat or error monitoring.

Uploaded files and chat conversations

If you upload a file or submit content through chat, that material may be processed within the service so we can respond to your request properly. We recommend avoiding unnecessary sensitive information in messages or file uploads.

Files are used only within the service context tied to your request.

Sensitive information should be removed before upload whenever possible.

A limited operational record may be kept for support, stability, and follow-up.

Cookies and user rights

The website may use essential cookies to maintain sessions, remember language preferences, or support usability. You may also contact us to request access, correction, or deletion of your data whenever applicable and technically feasible.

Remembering language and session preferences.

Improving usability for returning visits.

Allowing access, correction, or deletion requests when feasible.

Ready to help

Need more clarification?

If you have a question about privacy, usage terms, or support, contact us and we will guide you with the most relevant information.

5 July Street, Taghzout, El Oued, Algeria

+213 6988 22707

contact@souftech.com

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Privacy Policy

Key highlights